terms & Conditions

The term “Ghillie Dhu” or “us” or “we”, refers to the owner of the website, Ghillie Dhu, whose registered office is Ghillie Dhu, 2 Rutland Place, Edinburgh, EH1 2AD. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Ghillie Dhu’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Country of Permanent Establishment – Scotland, UK

Ghillie Dhu copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The information contained in this website is for general information purposes only. The information is provided by ” Ghillie Dhu ” and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, loss of data or profits or any loss or damage whatsoever, arising out of or in connection with the use of this website. We do not exclude liability for personal injury or death resulting from our negligence or any liability which it would be illegal to exclude or attempt to exclude.

Through this website you are able to link to other websites which are not under the control of ” Ghillie Dhu “. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ” Ghillie Dhu ” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

B&B Card Terms & Conditions

20% Off Food | Available seven days a week off a la carte food only. For tables of up to 6 persons. Not available on special event dates. Not available in conjunction with any other offer, including but not limited to: Brunch Deal, Kids Eat Free, any other venue specific mid-week or weekend sales drivers and does not include any drinks.

Deposits/Full Balance T&Cs

All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
Wedding and private events may have separate terms and conditions which can be found on the venue website.
Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.

Service Charge

Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.

Allergens

For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.

Challenge 25

All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.

1. Interpretation

In these Conditions and an Event Contract:
1.1. “Client”, “you or your” means the person or other body who reserves a services from the Company.
1.2. “Company” means G1 Group Plc, registered office currently at G1 Group Plc, 62 Virginia Street, Glasgow, G1 1TX.
1.3. “Enquiry” means that you have made an initial enquiry for services and been provided with a no obligation quotation.
1.4. “Decision Pending” means that a proposal has been issued to you but there is no binding contract.
1.5. “Provisional” means a verbal Confirmed booking binding on the Client but which may be cancelled by us until such times as the Event Contract is signed and returned to us subject to Condition 3 hereof
1.6. “Confirmed” means that your booking has been accepted and there is a binding contract subject to these conditions.
1.7. “Venue” refers to Ghillie Dhu registered at 2 Rutland Place, Edinburgh, EH1 2AD.
1.8. “Conditions” means the terms and conditions of business set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Client and the Company.
1.9. “Arrival” means the first date for which the reservation of the Room or services are made.
1.10. “Writing” includes email as a comparable means of communication. 1.11 “we”, “our” and “us” means G1 Group Plc.
1.12. “Event” means the event specified on the Event Contract
1.13. “Event Contract” means an event contract signed by you which incorporates these Conditions setting out details of the Event, the charges payable by you and any additional services required by you. In the event of any ambiguity between the Event Contract and these Conditions, the Event Contract shall prevail.

2. Charges & Payment

2.1. An advance non-refundable/non-transferable deposit is required for all bookings that do not have a credit account set up with G1 Group Plc.
2.2. Where pre-payment is required, as set out in the Event Contract, this must be cleared in our bank account 7 days before the event date. V.A.T. will be charged at the prevailing rate at the time of payment.
2.3. If payment is not received by the event date, the Venue will deem the Event Contract cancelled and the cancellation fees as detailed in clause 6 will become payable. 2.3 We require at least 14 days notice prior to the Event to arrange any credit facilities and reserve the right to refuse to extend credit facilities to you. Credit accounts must not exceed their limit, as set by us, at any time.
2.4. Payment is due in respect of the outstanding balance of a credit account 14 days following the date of our invoice. All Events and bookings are quoted and payable in pounds sterling.
2.5. Billing for an Event will be based on actual numbers in attendance or minimum numbers as set out in the Event Contract, whichever is greater.
2.6. You are also responsible to pay within 14 days of the issue of our invoice (in respect of the Event), for all food, beverages and other services requested by you, your employees, guests, customers, clients or invitees during the Event, as set out in the Event Contract except if you have instructed us in Writing to obtain cash settlement from persons requesting food, beverages or other services.
2.7. Personal or business cheques may be used as a method of payment when received at least 21 days prior to your Event Date. Cheques will not be accepted to settle a payment on the Event Day.
2.8. If there are genuine queries on any part of the Event Contract or our invoice, you will pay the undisputed balance of the sum owing on the date due and the remainder on resolution of the query.

3. Confirmation by You

3.1. All bookings are Provisional until the Event Contract is signed by you and returned to us. Until then we reserve the right to cancel a provisional booking and re-let the facilities reserved for the Event.
3.2. The Event Contract must be signed by or on behalf of the Client who will be making payment for products/services provided by us.
3.3. Final timings, menus and any special requests must be confirmed to us, in Writing, at least 14 days prior to the Event.

4. Guest Numbers

4.1. The Event Contract shall specify the ‘minimum’ number of guests you expect to attend the Event 4.2 The ‘final’ number of guests attending shall be the number of guests as shown in the Event Contract or such other number as notified in writing at least 5 working days prior to the Arrival date of the Event.
4.3. The chargeable amount will be
calculated according to the highest of either the ‘minimum’ number or ‘final’ number or ‘actual’ number of guests attending the Event.
4.4. The Event space allocated is dependent on guest numbers. If either the ‘anticipated’ or ‘final’ numbers drop below the ‘minimum’ number, the Company reserves the right to: a. change the Event space allocated. b. relocate the Event to an alternative company venue, or, c. implement additional charges.

5. Minimum Spends

5.1. By signing the Event Contract you agree to the set amount and the below terms of Minimum Spends.
5.2. A minimum spend permits you to exclusive hire of the selected area until an agreed time detailed in the Event Contract.
5.3. Included within a minimum spend is any pre ordered food and beverages along with any beverage purchased during the Event.
5.4. The agreed amount must be reached at the event or the deficit settled immediately by the end of event.
5.5. If paying for the dated event by Cash, Card, BACS or Cheque then the client agrees that at least 60% of the Minimum Spend amount must be pre ordered food or beverages. No limit is required if the client has credit with G1 Group Plc.
5.6. Minimum Spends will not be transferred to another date, product or service.

6. Amendments by You

6.1. Amendments to guest numbers and or other arrangements after the Event Contract has been signed must be confirmed to us in Writing.
6.2. In the event that the number attending the Event exceeds the number advised at the time of booking, we shall use our reasonable endeavours to provide service if required, for the increased numbers. We reserve the right to levy additional charges to the agreed rate per guest, or per Room, for such increased numbers.
6.3. Reduction in the duration or contracted value of the Event will be subject to our cancellation policy, as set out in the Event Contract and clause 6 of these Conditions.

7. Cancellation

7.1. If you cancel a Confirmed booking or part of a booking (eg. duration of Event, hire of space), cancellation charges will apply as specified in this clause 6.
7.2. Cancellation should be advised to the Venue verbally in the first instance and then must be received in Writing from the Client and will take effect from date of receipt by the Company.
7.3. All charges will be based on guest numbers and rates stated in the Event Contract. If no specific rates are stated, the prevailing rate for such services and/or products available at the Venue will be applied. Should the total number of guests increase at any time after entering into an Event Contract, the new applicable number of guests will automatically supersede the previous. Should guest numbers decrease at any time after entering into an Event Contract, the previous applicable number of guests will remain the same.
7.4. If an event is Cancelled the Venue will impose a Cancellation charge which shall be calculated as a percentage of the revenue below for the total amount of your Event:
Notice Provided Cancellation Charge In excess of:
6 Months 30%
6-2 Months Prior
60% 2 Months of Less 90%
No monies paid or deposits will be refunded.
7.5. All cancellations will be charged for the ‘final’ or ‘minimum’ numbers whichever is greater and will exclude VAT at 20%.
7.6. The Client must reimburse the Venue for any expenditure incurred in respect of any cancelled booking including any costs, charges or penalties as a result of having to make consequential cancellation of arrangements with third parties in relation to the Event.
7.7. Should we for reasons beyond our control need to make any amendments to your booking, we reserve the right to nominate alternative facilities within the Company for the Event.
7.8. If you make significant changes to the Event, in terms of numbers and/or dates, as set out in the Event Contract this may result in amendments in the applicable rates and/or facilities offered by us in relation to the new criteria.
7.9. An Event Contract may be cancelled by us, without penalty or liability, if in our opinion your presence would pose a risk to the safety of the other guests in the Venue or the public at large, or would result in the Venue violating any law, licence or permit.
7.10. The Company may cancel a booking at any time and cancellation charges will be incurred by you, if:-
a. the booking might, in the opinion of the Company, prejudice the reputation of the Company, or
b. the Client is more than 30 days in arrears of previous payments to the Company, or c. the Company becomes aware of any alteration in the Client’s financial situation, which in the Company’s opinion would adversely affect the Client’s ability to pay the Event Contract price.

8. Commission

8.1. The Company will only pay commission to registered bona fide conference / venue / travel agencies.
8.2. Commission will only be paid to a certified agent where:-
a. the initial enquiry to the Company was made by the agent and
b. where the subsequent signed Event Contract is received from the same agent.
8.3 If two or more agencies are involved in the enquiry and booking process, commission will only be paid to the agency selected by the Client at the time of entering into the Event Contract and notified to the Venue in Writing.
8.4. Commission is payable on pre-booked food and beverages only, based on the ‘final’ number of guests confirmed and as per the commission percentage stated on the Event Contract.
8.5. Commission is payable on receipt of invoice only.
8.6. Commission claimed on cancellation shall only be paid on receipt of settlement of the cancellation charges by the client.

9. Use of the Venues’ Facilities

9.1. Any meeting space as part of the Event is available at the times stated in the Event Contract. Any extension may incur additional charges. A reduced time will not result in any reduction of the charges being levied and you will be charged on the basis of the time agreed as stated in the Event Contract.
9.2. You and persons attending the Event shall:
a. comply with all licensing, health and safety and other regulations relating to the Venue.
b. not carry out any electrical or other works at the Venue, including amplification and lighting, without our prior written consent.
c. not bring any dangerous or hazardous items into the Venue.
d. not consume any food or drink at the Venue not supplied by the Venue or its authorised caterers, without the Venues’ prior written consent. e. not act in an improper or disorderly manner, leave promptly at the appropriate time and comply with any reasonable requests of our employees.
9.3. Should any of the delegates or outside speakers or entertainers be unable to correct any aspect of poor behaviour or activities unacceptable to the Venue, or other guests, the Venue reserves the right to terminate your stay. Should this occur, no monies will be refunded to you.
9.4. Decorations or displays brought into the Venue by you must be approved prior to Arrival by the Venue’s Manager. It is our policy that items may not be attached to any fixed walls with nails, staples, tape or any other substance. The client shall not erect any display or use non-venue equipment on the premises without obtaining consent of the Venue Manager.

10. Liability

10.1. The venue accepts no liability for loss or damage to property owned by, or in the custody of the clients or guests while that property is on the premises. The client is advised to arrange appropriate insurance cover and to take care of personal belongings at all times.

11. General

11.1. The costs of repairing any damage caused to any Venue property, contents or grounds by any of your guests, must be reimbursed to the Company by the Client.
11.2. The Venue will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control.
11.3. The Venue’s name/logo may be used in publicity, only with the Company’s prior written consent and once a proof of the promotional material has been agreed with the Company.
11.4. The Client is responsible for ensuring that any band or musician employed by them complies with statutory requirements and the requirements of the management.
11.5. The Company must comply with certain licensing and statutory regulations and require the Client to fulfil their obligations in this respect. 11.6 Prices quoted include VAT unless otherwise specified. This shall be at the rate prevailing when the Event Contract was prepared and is subject to alteration should the rate change.
11.7. Prior authorisation must be given to the Company for any filing, photography or press involvement for any event or Venue Management may have the right to refuse entry.
11.7. The venue does permit guests under the age of 18 attending a private event only in the room reserved (other than to use toilet facilities when required). Guests under the age of 18 are not permitted to purchase or consumer alcohol at any time on the premises.

12. Frustration of the Event Contract

12.1. We shall not be deemed to be in breach of this Agreement, or otherwise be liable to you, by reason of any
delay in performance, or non-performance, of any of our obligations hereunder to the extent that such a delay or non-performance is due to any circumstances beyond our reasonable control (and this includes but is not limited to government interventions, strikes or labour disputes, actions, acts of God, national or local disasters or war) and of which we have notified you and the time for performance of that obligation shall be extended accordingly. The Company will offer alternative facilities if available, failing which, Ghillie Dhu shall cancel the contract.
12.2. An Event Contract is non-transferable and shall be governed by Scottish law and you submit to the non-exclusive jurisdiction of the Scottish Courts.

Scotsman Rewards Terms & Conditions

General Terms

The app is issued by and remains the property of Scotsman Hospitality who reserve the right to decline issue or withdraw the app, account or points at any time, or to alter or amend the terms and conditions of how the scheme operates without giving notice.

All participants in the scheme must be aged 18 years or over.

The app is not transferable, and can only be used by the person to whom is the account owner.

Accounts that remain inactive for a period longer than 12 months will have points removed from the account without notice and with no liability to Scotsman Hospitality

It is the account holders responsibility to ensure that their details are kept up to date – to change your name, date of birth or email please update this in your account section on the app.

Earning Points

To earn points you must present your QR code within the app at or before the time you pay your bill. Points cannot be added after the bill has been paid.

It is the account holders responsibility to present their QR code before payment is made/taken.

We will only investigate requests to add points if it is determined that we are at fault – for example: internet failure, equipment failure or staff error. In the event of such an occurrence the venue will be required to inform us of the request to add points on your behalf.

Points are earned on the sale of food and/or hot and soft drinks. Points will not be earned for the following (this list is not exhaustive):

alcoholic beverages
payment of deposits
special events included ticketed events
payments using Scotsman or venue branded giftcards
purchasing of Scotsman giftcards
points will not be earned on service charges or gratuities

5 points will be added to your account for each and every whole pound that you spend as per the parameters listed above. Please note that points are earned on food items, hot and soft drinks net of any points redeemed on the transaction, i.e. points will be earned on lower value of cheque total.

The number of points to be added can be altered at the complete discretion of Scotsman Hospitality.

Redeeming Points

The redemption value of points is one point equates to one penny. We reserve the right to vary this rate at any time and without giving notice.

Points will expire without notice 12 months after date of issuance.

Points will only be earned if the bill is settled in full on the day of your visit. Consequently points will not be earned for bills on which credit is given and that are invoiced subsequently.

To redeem points you must present your QR code at the time you pay your bill.

Points can only be redeemed against purchases as set out above at participating venues.

You may redeem a minimum of 100 or all of the points in your account against your bill. If you do not redeem sufficient points to cover the entire value of the bill then you will need to settle the balance with another form of payment e.g. cash, debit card, credit card or valid Scotsman giftcards.